Clash Graphics Terms & Conditions

Customer Policies and General Disclaimer

Please carefully read the following terms, which govern orders and services provided by Clash Graphics, LLC. Customers should familiarize themselves with these policies before completing a purchase.

Acceptance of our Terms & Conditions confirms that the customer understands and agrees to the policies described herein. This includes consent to receive transactional order updates and notifications by email or SMS, subject to applicable consent requirements.

Customers seeking clarification about any policy should contact Clash Graphics Customer Service before placing an order.

ALL SALE AND PROMOTIONAL ITEMS ARE NON-REFUNDABLE, EXCEPT AS REQUIRED BY APPLICABLE LAW.

Order Cancellations, Refunds & Reprints

When Orders Become Final

Orders cannot be canceled or modified after entering production. This restriction includes changes to artwork, replacement files, revised specifications, and any other requested alterations.

An order is generally classified as “In Production” when it has been submitted and accepted for processing or, where applicable, when the customer has approved the final design.

Before submitting payment and completing checkout, customers must verify that their artwork, product specifications, quantities, delivery information, and all other order details are accurate.

Refund Restrictions

Clash Graphics, LLC enforces a strict no-refund policy once production has begun, except where otherwise required by applicable law.

The same restriction applies to services that have already been performed or completed, including graphic design work, printed products, and related production services, subject to applicable law.

Replacement Orders and Reprint Requests

When an order issue arises, Clash Graphics may consider offering a reprint at a reduced price or, in certain circumstances, at no additional charge.

All such decisions are made at the discretion of Clash Graphics following an evaluation of the issue.

Customers receiving approval for a replacement may be required to return the original printed materials before the replacement order enters production.

Providing a reprint does not represent an acknowledgment of liability and does not guarantee refunds or similar accommodations on subsequent orders.

Deadline for Reporting Problems

ALL CONCERNS OR CLAIMS REGARDING AN ORDER MUST BE SUBMITTED TO CLASH GRAPHICS WITHIN 30 CALENDAR DAYS OF THE ORIGINAL PURCHASE DATE.

This reporting requirement covers issues involving artwork, printing quality, incorrect quantities, production mistakes, and other discrepancies related to an order.

Requests received beyond the 30-day period may be declined or excluded from further consideration, except where applicable law requires otherwise.

Customers who need information about refund eligibility, cancellation restrictions, reprint arrangements, or possible exceptions should speak with a Clash Graphics Customer Service representative.

Order Status & Pickup Policy

Order Completion & Pickup Notifications

Once print production is complete, customers will receive an “Order Completed” email confirming that their order is ready for pickup during regular business hours. Customers who place orders online will also receive SMS and email notifications using the contact information provided at checkout. Please be mindful of the office- business hours, located in the automated emails and online here: https://www.clashgraphics.com/contact/

Customers with specific pickup deadlines are responsible for making arrangements to collect their orders on time. We strongly recommend being in the area to pickup your order once completed and before we close, also remaining in communication with Clash Graphics Customer Service when an order is time-sensitive.

After-Hours Pickup >>

Clash Graphics does not leave completed orders outside for after-hours pickup. Customers must arrange to pick up their orders during regular business hours. If needed, Clash Graphics can assist with coordinating a third-party courier service for pickup and delivery at an additional cost.

Unclaimed Orders & Storage Policy

All completed orders must be picked up within 10 business days (two weeks) of the initial pickup notification.

• Initial Notification: Customers will receive an email when their order is ready for pickup.
• Second Reminder: A follow-up email will be sent if the order remains unclaimed after two business days.
• Unclaimed Orders: Clash Graphics reserves the right to recycle or dispose of any order not picked up within 10 business days of the initial notification.

Important: Orders that are recycled or disposed of due to failure to pick up within the designated timeframe are not eligible for refunds, credits, or complimentary reprints.

Gang Run Printing Policy

What Is Gang Run Printing?

Gang run printing, also known as combination printing or combo printing, is a cost-effective production method used in our Next Day Flyers section. This process combines multiple customers' print jobs onto a single press sheet, allowing production costs, including press setup, materials, and paper waste, to be shared across multiple orders.

While gang run printing offers significant cost savings, it comes with certain limitations regarding color consistency and cutting accuracy.

Color & Cutting Variations

• Color Consistency: Exact color matching is not guaranteed. Colors may vary slightly between print runs, even when using identical artwork files.
• Repeat Orders: Reordering the same design at a later date may result in noticeable color differences compared to previous orders.
• Cutting Tolerances: Minor variations in trimming and cutting may occur during production. Exact cutting dimensions and alignment cannot be guaranteed.
• Color Accuracy: Gang run printing is not recommended for projects requiring precise brand colors, Pantone matching, or strict color consistency.

Important Disclaimer: By placing an order through our Next Day Flyers section, customers acknowledge and accept the inherent color and cutting variations associated with gang run printing. Clash Graphics does not guarantee exact color matching, identical results between print runs, or perfectly consistent trimming. Variations within standard commercial printing tolerances are not considered printing defects and are not eligible for refunds, credits, or complimentary reprints.

AI-Generated Artwork Disclaimer

AI-generated artwork may not match the quality of professionally designed, high-resolution files. Close inspection may reveal imperfections like pixelation, distortion, artifacts, or other visual artifacts. These imperfections may also appear in the final printed product. Clash Graphics is not responsible for quality issues resulting from AI-generated artwork supplied by the customer. By uploading your files and checking out, you are accepting these terms.

Proofing & Artwork Approval Policy

Proofs for Graphic Design Services

Proofs are an essential part of the design and printing process, helping ensure accuracy and customer satisfaction before production begins.

Customers who purchase graphic design services from Clash Graphics will receive proofs for review and approval. All requests for design revisions or changes must be submitted in writing via email.

Customer-Supplied Print-Ready Artwork

Customers who upload their own print-ready artwork will not automatically receive a proof unless one is specifically requested.

• Customer Responsibility: Customers are responsible for thoroughly reviewing their artwork before submitting an order, including spelling, grammar, layout, dimensions, image quality, colors, and overall design accuracy.
• Proof Requests: Customers requiring a proof must request one in the Order Comments section when placing their order.
• Artwork Verification: If Clash Graphics identifies potential concerns or requires clarification regarding submitted artwork, we may email a proof for customer review and confirmation.
• Approval Requirements: When a proof is provided, the customer must approve it by email or in person before production can begin.

Turnaround Times & Production Delays

Requesting a proof may extend the estimated production turnaround time by one or more business days. Production will not begin until the customer provides final approval. Any delays in reviewing or approving proofs may result in additional production delays and revised completion dates.

Important Disclaimer: Customers submitting print-ready artwork without requesting a proof acknowledge that their files will be printed as submitted. Clash Graphics is not responsible for errors, omissions, or quality issues in customer-supplied artwork, including but not limited to spelling errors, incorrect dimensions, low-resolution images, layout issues, or design inaccuracies.

Final proof approval constitutes authorization to proceed with production. Once approved, the customer assumes responsibility for the accuracy of the artwork. Errors or discrepancies present in approved proofs are not eligible for refunds, credits, or complimentary reprints.

Printing, Production, Shipping & Payment Policies

1. Printing: Color Accuracy & Cutting Tolerances

Due to the nature of commercial printing, exact color matching and cutting precision cannot be guaranteed. Minor variations may occur between print runs, even when identical artwork files are used.

Color Variations

Certain colors, particularly blues, bright greens, and designs containing high percentages of magenta, may reproduce differently than expected. For example, some shades of blue may appear more purple when printed.

Colors displayed on computer monitors and mobile devices may also differ from the final printed product due to differences between RGB screen displays and CMYK printing processes.

Cutting Tolerances

Standard cutting tolerances are approximately ±1/8 inch. Slight variations in trimming and alignment may occur during production.

We strongly discourage designs with thin or evenly spaced borders, as minor cutting shifts may cause borders to appear uneven or off-center.

For projects requiring greater cutting precision, we recommend selecting products from our Postcards section or choosing a production option with a 4–6 business day turnaround.

Customers with specific color or cutting requirements should contact Clash Graphics before placing an order. A digital proof may also be requested to review artwork placement and communicate production concerns.

Important: Digital proofs do not guarantee exact printed colors or eliminate standard cutting tolerances. Variations within standard production tolerances are not considered printing defects and are not eligible for refunds, credits, or complimentary reprints.

2. Flyer Counts & Quantity Variations

Products ordered with Next Business Day service are generally produced using gang run printing, a process that combines multiple customer orders into a single production run to reduce costs and improve efficiency.

Due to the nature of this process, gang run orders are subject to a quantity tolerance of ±10% of the ordered amount.

This means customers may receive up to 10% more or 10% fewer pieces than the quantity purchased.

Additionally, during the separation and packaging process, a small number of printed pieces from another customer's order may occasionally be included unintentionally.

Customers requiring an exact quantity must contact a Clash Graphics representative before placing their order to discuss alternative production options.

Important: The ±10% quantity allowance applies only to gang run orders. Direct mail and Same Business Day orders are not subject to this policy. Quantity variations within the stated tolerance are not eligible for refunds, credits, or complimentary reprints.

3. Artwork File Requirements & Formatting

To ensure the best possible print quality, customers must submit properly formatted, print-ready artwork.

Accepted File Formats

• PDF (preferred)
• JPG/JPEG
• EPS
• Adobe Illustrator (AI)

Artwork Requirements

• Resolution: 300 DPI at final print size.
• Color Mode: CMYK.
• Bleed: 1/8 inch (0.125") on all sides.
• Crop Marks: Required on applicable PDF, EPS, and AI files to indicate final trimming dimensions.
• Flattening: Artwork should be flattened, with fonts outlined or embedded where applicable.

Customers are responsible for ensuring that submitted artwork meets these specifications.

Files that do not meet our requirements may result in reduced print quality, additional artwork charges, or production delays.

For detailed instructions and downloadable artwork templates, please visit the Templates section at ClashGraphics.com.

Important: Clash Graphics is not responsible for print quality issues resulting from improperly formatted, low-resolution, or incorrectly prepared customer-supplied artwork.

4. Production Turnaround Times

All production turnaround times displayed on ClashGraphics.com are estimates and are calculated in business days.

Daily Order Cutoff Times

Production Service	Order Cutoff
Same Business Day Printing	2:30 PM
Same Business Day Large/Wide Format	12:30 PM
Next Business Day Printing	6:30 PM

All cutoff times are Eastern Time, Monday through Friday.

Orders must be fully processed, paid for, and have approved print-ready artwork submitted before the applicable cutoff time to qualify for the selected production schedule.

Orders received after the cutoff time may begin production on the following business day.

Business Days & Holidays

Production turnaround times exclude Saturdays, Sundays, and nationally recognized holidays.

Estimated Completion Times

Clash Graphics may provide an estimated pickup or completion time when an order enters production. However, these estimates are not guaranteed.

Production schedules may be affected by factors including, but not limited to:

• High order volume or production backlogs
• Equipment malfunctions or mechanical failures
• Electrical failures or power outages
• Severe weather or natural disasters
• Artwork issues or delays in customer approval
• Other unforeseen production interruptions

Important: Clash Graphics makes every reasonable effort to meet advertised turnaround times. However, production and completion times are estimates and are not guaranteed. Customers with strict deadlines should contact Customer Service before placing an order.

5. Payment Policy

Clash Graphics accepts the following payment methods:

• Cash
• Money orders
• Major credit cards

We do not currently accept personal or business checks or PayPal payments.

Full payment is required before an order can be placed into production, unless alternative payment arrangements have been approved in writing by Clash Graphics.

Orders with outstanding balances will not be considered in production, and turnaround times will not begin until payment requirements have been satisfied.

For additional information regarding payments, cancellations, and refunds, please refer to our Order Cancellation & Refund Policy.

6. Shipping Policy

Clash Graphics offers shipping services primarily through UPS (United Parcel Service). Shipping arrangements should be selected or requested when placing an order.

Shipping Address Accuracy

Customers are responsible for providing complete and accurate shipping information, including recipient name, street address, suite or apartment number, ZIP code, and contact information.

Clash Graphics is not responsible for delivery delays, failed deliveries, or additional charges resulting from incorrect or incomplete customer-provided shipping information.

Any fees associated with address corrections, package rerouting, or additional delivery attempts are the customer's responsibility.

Carrier Delays, Damage & Loss

Once an order has been transferred to the shipping carrier, delivery is subject to the carrier's policies, procedures, and operating conditions.

Clash Graphics is not responsible for shipping delays, lost packages, or damage occurring while an order is in the carrier's possession.

While we make every reasonable effort to package orders securely and coordinate timely shipment, shipping transit times and delivery dates cannot be guaranteed by Clash Graphics.

Customers should report any shipping damage or delivery concerns promptly so our team can assist with available carrier claims or resolution options.

7. Free Shipping: 5–7 Business Days

ClashGraphics.com offers promotional free shipping on select products, subject to minimum order requirements and eligible delivery destinations.

Shipping Methods

Free shipping orders are generally shipped using standard ground services through UPS or the United States Postal Service (USPS), depending on the product, destination, and production requirements.

Production Location & Batch Shipping

To provide cost-effective shipping, Clash Graphics may route orders to the production facility closest to the customer's delivery address.

Free shipping orders may also be grouped with other completed orders for scheduled batch shipments.

As a result, an order may be completed but not shipped on the same day when the free shipping option is selected.

Delivery Estimates

The advertised 5–7 business day shipping timeframe is an estimate and does not constitute a guaranteed delivery date.

Customers with strict deadlines or time-sensitive orders should select an expedited shipping option rather than promotional free shipping.

Important: Free shipping eligibility, shipping methods, and estimated delivery times are subject to change based on product availability, production location, destination, and carrier conditions.

8. Atlanta Same-Day Courier Service

Clash Graphics offers a local same-day courier delivery service for qualifying orders throughout the Atlanta area.

Service Area & Pricing

Flat-rate courier pricing generally applies to deliveries located within Interstate 285 (I-285), also known as the Atlanta Perimeter.

Deliveries outside the Perimeter may be subject to additional charges based on distance, location, and courier availability.

How Same-Day Courier Delivery Works

Same-day courier service means that your completed order is scheduled for delivery on the same business day it becomes ready, not necessarily the day the order is placed.

For example:

• Same Business Day Printing: Orders meeting the production cutoff and courier requirements may qualify for delivery that same day.
• 4–6 Business Day Printing: Orders will be scheduled for courier delivery once production is complete, generally within the selected production timeframe.

Delivery Requirements

Customers must provide a complete and accurate delivery address and a valid contact phone number.

Incorrect addresses, missing information, or an inability to contact the recipient may prevent successful delivery.

If delivery cannot be completed due to inaccurate customer-provided information, courier charges and printing costs are not eligible for refunds.

Alternative Delivery Methods

Clash Graphics reserves the right to use UPS or another suitable delivery provider instead of a local courier when doing so is operationally appropriate or beneficial to the customer.

Important: Although every reasonable effort is made to complete deliveries on schedule, courier arrival times are estimates and may be affected by traffic, weather, driver availability, or other unforeseen circumstances.

9. Discounts, Promotions & Coupon Codes

This policy applies to website promotions, site-wide sales, discount events, and promotional coupon codes offered through ClashGraphics.com.

Promotion Requirements

• Promotional discounts are valid only during the advertised promotional period.
• Customers must enter the applicable coupon code at checkout on ClashGraphics.com.
• Promotional pricing is available exclusively through qualifying online orders unless otherwise stated.
• Discounts cannot be applied to previously completed purchases or orders placed outside the promotional period.
• Phone and email orders are not eligible for website-exclusive promotions unless specifically authorized.

Missed or Unused Coupon Codes

Customers are responsible for applying valid promotional codes before completing checkout.

Failure to enter a coupon code at the time of purchase does not qualify an order for a retroactive discount, refund, or store credit.

Clash Graphics reserves the right to establish product exclusions, minimum purchase requirements, expiration dates, and other conditions for individual promotions.

Unless otherwise stated, promotional offers cannot be combined with other discounts or special pricing arrangements.

10. Graphic Design Charges & Revisions

Clash Graphics offers graphic design services based on the scope, specifications, and design direction agreed upon when the order is placed.

Additional Design Charges

Additional fees may apply when:

• Requested changes exceed the original design scope.
• The customer requests a substantially different design direction or layout.
• Revisions require extensive redesign or additional production time.
• The number or complexity of revisions exceeds what was included in the original design quote.

Customers will be notified of any additional design charges before those charges are added to their invoice.

Original & Editable Design Files

Standard graphic design charges cover the design services and agreed-upon final deliverables. They do not automatically include ownership or delivery of original working files, editable source files, or native design documents.

Examples include Adobe Illustrator, Photoshop, InDesign, and other editable project files.

Customers requesting original or editable design files should contact a Clash Graphics representative for pricing and availability.

Important: Payment for graphic design services does not automatically include the release of editable source files unless specifically agreed upon in writing.

Privacy Policy

Clash Graphics, LLC | ClashGraphics.com

At Clash Graphics, we respect your privacy and are committed to protecting the personal information you provide when visiting our website, placing orders, or using our printing and direct mail services.

Information We Collect

We may collect customer information, including names, email addresses, phone numbers, billing and shipping addresses, order details, uploaded artwork, and mailing lists. This information is collected to process orders, provide customer support, communicate order updates, and deliver our products and services.

How We Use Your Information

Customer information is used strictly for legitimate business purposes, including order fulfillment, customer communications, billing, and service improvements. We may also send promotional emails, special offers, and SMS marketing messages to customers who have opted in. You may unsubscribe from promotional emails or opt out of marketing text messages at any time.

Payment Security

Online payments are processed through secure third-party payment providers. Clash Graphics does not directly store complete credit card information on its website.

Customer Artwork & Mailing Lists

All customer-submitted artwork, mailing lists, and related files are treated as confidential business information. These materials are used solely to fulfill the services requested by the customer. Clash Graphics does not sell, rent, or distribute customer mailing lists or personal information for marketing purposes.

Cookies & Website Usage

Our website may use basic cookies necessary for website functionality, shopping cart operations, and improving the customer experience. You may manage cookie preferences through your browser settings.

Information Protection

We take reasonable administrative and technical measures to protect customer information against unauthorized access, misuse, or disclosure. While we work to maintain a secure website and ordering process, no method of electronic transmission or storage can be guaranteed completely secure.

Third-Party Services

Clash Graphics does not sell customer information or share it with third parties for their independent marketing purposes. Certain information may be processed by secure payment providers as necessary to complete transactions.

Changes to This Policy

Clash Graphics reserves the right to update this Privacy Policy at any time. Any changes will be posted on this page with a revised effective date.

Contact Us

For questions regarding this Privacy Policy or requests concerning your personal information, please contact:

Clash Graphics, LLC
Atlanta, Georgia
Email: info@clashgraphics.com
Website: https://www.clashgraphics.com